ISO 20000 Certification

ISO 20000 is an internationally recognized standard that specifies the requirements for an organization’s IT service management (ITSM) system. An ITSM is a set of processes and practices that are used to plan, design, deliver, operate, and control IT services. The standard aims to improve the delivery of IT services by providing a comprehensive and coordinated approach to managing processes, people, and technology. ISO 20000 certification is a validation ensuring that an organization’s ITSM system meets the requirements of the standard.

Why Get ISO 20000 Certification?

As the global standard for IT Service Management, ISO 20000 provides a framework that businesses can use to plan, implement, operate, monitor, review, and continually improve their IT Service Management system. The standard is based on best practices from the international community of experts and can help businesses improve their service delivery.

ISO 20000-certified organizations are able to demonstrate their commitment to excellence in IT Service Management, which can give them a competitive advantage in the marketplace. ISO 20000 Certification can also help businesses to win new contracts, as many organizations now require their suppliers to be certified to ISO 20000.

Benefits of ISO 20000 Certification

1. Helps you improve your overall IT service management practices, providing a framework for more efficient and effective operations.
2. Enables you to establish an effective service delivery structure, with clear roles and responsibilities.
3. Supports your organization in meeting its service-level commitments and provides a means of continual improvement.
4. Provides a benchmark against which you can measure your IT performance and assess your compliance with internationally recognized standards.
5. Enables you to effectively manage changes to your IT services, ensuring that any changes are made in a controlled and consistent manner.
6. Helps you manage risks associated with your IT services, by establishing a systematic approach to identifying and addressing potential issues.

Which Organizations Can Apply?

Any organization that provides IT services can apply for ISO 20000 certification, regardless of size or sector. Such as:

1. IT service providers
2. In-house IT departments
3. Businesses that outsource all or part of their IT operations
4. Service organization

ISO 20000 Certification Process via Universal Management Certification

1. Make an Enquiry: First, you need to make an inquiry with Universal Management Certification. You can do this by filling out the online form or contacting us by phone or email.
2. Receive a Quote: Once we have received your enquiry, one of our business coordinators will contact you to discuss your specific requirements and provide you with a customized quote.
3. Sign the Contract: If you decide to proceed with certification, you will need to sign a contract with Universal Management Certification. This contract will outline the scope of certification, the fees, and the terms and conditions.
4. Audit Plan: Once your application has been approved, an ISO 20000 audit checklist will be developed. This audit checklist will be used to assess your compliance with the requirements of ISO 20000.
5. Audit: A team of ISO 20000 auditors will conduct on-site audits at your organization to assess your compliance with the requirements of ISO 20000.
6. Issue Certificate: If the assessor determines that your organization meets all the requirements of the standard, ISO 20000 certification will be issued.

ISO 20000 Audit Checklist

The ISO 20000 audit checklist is a document that outlines the specific areas that need to be audited in order to ensure compliance with the ISO 20000 standard. The checklist covers both operational and technical aspects of an organization’s IT service management system and can be used by internal or external auditors.